JAL bungles overbooked flight
NHK -- Nov 23
Officials at Japan Airlines apparently started asking passengers on an overbooked flight if they were willing to take other planes only about 45 minutes before the scheduled departure time.

The eventually cancelled flight was scheduled to leave Tokyo's Haneda Airport around 8 PM on Wednesday, as JAL's final flight for Fukuoka on the day.

The airline said it accepted 401 reservations, 26 more than the airliner's capacity of 375.

The airline's staff reportedly began to ask if some passengers would be willing to take other flights about 45 minutes before the planned departure time, and it took about one hour to resolve the overbooking.

It was then too late for the flight to arrive in Fukuoka by the airport's 10 PM closing time, and the company cancelled the flight.

21日夜、日本航空の羽田発福岡行きの最終便で、乗客が定員を上回るオーバーブッキングの状態になりました。この影響で最終便は欠航し、搭乗予定だった約400人が足止めされました。
News sources: NHK, ANNnewsCH
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